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Under English law, items purchased from www.C2Uoffice.co.uk Online Shop may be returned within 7 working days of receipt. Provided such items are received by www.C2Uoffice.co.uk in a resalable condition, a refund will be issued. The shipping cost and cost of returning the item will not be refunded.
If an incorrect item is sent by www.C2Uoffice.co.uk, it will be replaced only if it is returned to www.C2Uoffice.co.uk within 7 working days of receipt. A returns number will be generated and sent to you prior to collection by our courier service.
Refunds cannot be made for any sealed items that have been opened, unless the item is faulty or incorrect.
If you wish to claim a refund you must do so in writing, by fax, letter or e-mail, and the item must be returned to www.C2Uoffice.co.uk, within 7 working days of receipt. A returns number will be generated and sent to you. www.C2Uoffice.co.uk will not accept any returns without a returns number.
If you decide to cancel outside of this period up (to 3 months) a re-stocking charge of a minimum of £30.00 will be applicable. The purchase price will be refunded in full less the re-stocking charge and the goods must be in pristine, un-opened and in a re-saleable condition. Returns will only be accepted after the issue of an RMA number.
Faulty goods must be returned within 28 days of delivery. If goods returned as faulty are found to be in full working order we reserve the right to charge an administrative fee of 20% of the price of the goods with a minimum charge of £10.00.
Any returns on damaged goods and shortages, should be notified within two working days. There are no returns on 'special orders'. For other orders, returns will be fully credited, as long as they have an issued RMA number and the goods have been returned as stated above.
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